Refunds & Cancellations
Billing Policies
Transparent billing protocols, stand-by fees, and refund policy timelines for medevac and charters.
Due to the critical nature of emergency flight planning, aircraft positioning, and pre-flight clearances under DGCA rules, cancellation schedules are strictly enforced. All refunds will be processed back to the original funding account.
1. Medevac (Air Ambulance) Cancellations
If a medical evacuation flight is booked and subsequently cancelled, the following charges apply:
- Prior to Aircraft/Crew Dispatch: 15% of the total charter fee is retained as administrative and slot reservation fees.
- Post-Crew Dispatch (Aircraft has not taxied): 30% of the total charter fee is retained.
- Post-Aircraft Taxi / Mid-Flight Diversion: 100% of the charter fee is charged; no refunds are possible.
2. Private Charter Cancellations
For private non-scheduled charter flights (Jhankar Elite Charter), the retention schedule matches standard booking notice windows:
| Notice Window | Refund Percentage |
|---|---|
| More than 72 hours before departure | 90% Refund |
| Between 24 to 72 hours before departure | 50% Refund |
| Less than 24 hours before departure | No Refund (100% Retention) |
3. Refund Processing Timeframe
Once a refund is approved by our compliance department, funds are transferred back via RTGS/NEFT to the paying bank account within 5 to 7 business days. Receipt confirmations will be sent to the billing email address.
